Frequently Asked Questions

Have a question that isn’t here? Please give us a call and let us know.

What is self-storage?
Self-storage is a concept where a company, like StorTown, offer up units for the general public to store their belongings for any period of time they choose, for a fee. The units are safe and protected and customers have access to them whenever they choose.

What are StorTown’s rates?
Our rental rates are calculated based on your individual requirements. View our Space Estimator page for a guideline or call us on 087 944 6427 for our current specials or complete our online enquiry form.

How do I know what size unit I really need?
We can help you decide on the optimal unit size to meet your needs. View our Space Estimator page for a guideline or call us on 087 944 6427 or complete our online enquiry form.

Can anyone rent from StorTown?
Yes! StorTown makes sense for individuals who are moving, or have experienced a life-changing event or simply have run out of space at home. Or companies and factories that just need more space.

How safe is StorTown?
StorTown is secured by a 3.5m electrified fence with 24 hour patrolled guarded access and armed response to ensure that your possessions are safe and secure. In addition, only you will hold the key to your unit.

When is StorTown open?
StorTown operates 24 hours a day, 7 days a week. Our office hours are Monday to Friday 08h00-16h00, Saturday 08h00-12h00.

Should I book in advance?
Availability changes on a daily basis, so to avoid disappointment it is advisable to make an advance reservation by telephoning 087 944 6427 or emailing us.

How are the items locked in my unit?
You provide your own lock and key so that you are the only one with access to your unit. We offer a great selection of locks available on-site.

I need lots of boxes – do you sell boxes and packing supplies?
Yes we offer a great selection of boxes to help make moving easier. Click here for details locks and packing supplies.

What forms of payment do you accept?
Debit orders, Visa and Mastercard, cheques and EFT payments.

What is the minimum rental period?
StorTown offers the convenience of monthly rentals.

Do you offer storage for boats, trailers and other vehicles?
Yes, we offer shade cloth parking for large boats, trailers and vehicles.

What can’t I store at StorTown?
Flammable materials, illegal items, flora and fauna and perishable goods.

Will someone help me when I arrive on site with my heavy items?
No problem, yes we have fork-lift trucks to assist you with heavy items.

More questions? No problem, please call us.